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Donation FAQs

Q. The donate page isn’t working! How can I make my 2019 donation?

A. Send an email with your contact information to [email protected], or leave a voicemail at 604-630-9757. If the office is closed but we have a record of your intention to donate in 2019, we will follow up when our office opens in the new year to accept your 2019 donation.

Q. When does the office close for the holidays?

A. We are closed from Monday December 23rd, and we reopen on Thursday January 2, 2020.

Q. I want to donate by phone for 2019 but the office is closed! What shall I do?

A. Send an email with your contact information to our Supporter Relations Manager at [email protected], or leave a voicemail at 604-630-9757. If we have a record that you intended to donate in 2019 but the office was closed, we will follow up when our office opens in the new year to accept your 2019 donation.

Q. I put my donation in the mail in 2019 – can I be sure I will get a tax receipt for 2019?

A. If your donation is post-stamped in 2019, we will provide a tax receipt for 2019.

Q. Is my entire donation eligible for a tax receipt?

A. Yes, your donation will be receipted in its entirety, regardless of any payment processing fees.

Q. Will I get a tax receipt for my membership fee?

A. Yes, your membership fee is also eligible for a tax receipt.

Q. When will I receive my tax receipt?

A. We use a yearly receipting model, so the total of your year’s donations will be receipted at once in February, in preparation for tax season.

Q. Can I donate using PayPal?

A. Yes! We accept PayPal donations through our Canada Helps page, which you can find here.

Q. Can I make a donation of securities (shares or mutual funds)?

A. Yes! You can find instructions on how to do so here.